OLIVER BLACKBOURN

— PROJECT COMPANIES


- IHC | Cuspis

- Playmobil

- International Ed. Org.

- Vitamin Council


— ROLE

Digital Marketing

CMS | CRM

SEO | SEA | SEM

Content

Intelligence

Web Admin

Performance

Branding & Strategy

Stakeholder Admin

Mentoring

Editing & Proofing


— DATE

2018- 2026

Laid out below are the Digital Marketing projects that I have carried out using CMS, SEO, SEA and SEM. This encompassed end-to-end digital marketing for major international brands, including CMS management, SEO and SEA optimisation, SEM campaigns, content strategy, branding, and performance tracking using Google Analytics, Google Search & Ads, and other key tools.


Projects:


As part of digital marketing work and training, I carried out several projects between 2017 and 2026. These projects covered the following areas –


- Intelligence Hub Cuspis | IHC website: CMS, SEO, SEA and SEM, content and editorial, newsletters. Market and competitive intelligence website


- Berlin International Educational Organisation website: CMS & email newsletters, editorial, content, team management. International education and training website with membership levels


- Playmobil training project: digital marketing, SEO, content, brand and strategy


- Vitamin Council project


- Customer experience consulting for a number of websites


- Associated inbound marketing work with Hubspot workflows


Tools


I have intensively used CMS platforms such as Joomla and Wix, alongside AI input tools, Moz, Google Analytics and Ads, Ahrefs, Screaming Frog, SEMrush, and other SEO and SEA platforms.



Process

Digital Marketing


AIDA to ACCLA

AED Flywheels

TOFU MOFU BOFU






International Hub Cuspis | IHC

Background


About the company

Intelligence Hub Cuspis delivers actionable insights across multiple intelligence disciplines, helping organisations make informed, data-driven decisions.


It combines rigorous research, advanced analytics, and strategic interpretation to provide clear, practical intelligence tailored to each client’s needs. From analysing market trends and competitor strategies, to designing branding strategies, communications campaigns, and defence-sector intelligence, its work turns complex data into actionable insights.

Intelligence Hub Cuspis, prioritises clarity, relevance, and impact, ensuring that organisations not only understand their environment but can make confident decisions, anticipate challenges, and capitalise on opportunities.


Products


Its services cover Market, Competitive & Sector Intelligence, Business Intelligence and Branding, Marketing Intelligence & Communications, and Defence & Strategic Intelligence.


Scenario


Problem Statement:

Intelligence Hub Cuspis needed a strategic digital presence to showcase its intelligence and advisory services to an international audience. With no existing website, the challenge was to create a platform that conveyed expertise, delivered insights effectively, and supported data-driven marketing initiatives.


Approach:

Drawing on years of experience in intelligence analysis and strategic research, I evaluated CMS platforms and selected Wix for its optimal combination of flexibility, scalability, and unobstructed access. I designed and implemented the full website structure from the ground up, crafted service pages that clearly communicated high-level intelligence offerings, integrated newsletters for client engagement, and applied advanced SEO and SEA strategies. Google Analytics and Search Console were deployed to monitor performance, generate actionable insights, and continuously refine content and outreach.


Outcome:

The resulting Wix site established a professional, authoritative presence for IHC, demonstrating expertise across market, competitive, and sector intelligence. It enabled seamless content delivery, ongoing optimisation, and intelligence-driven marketing, providing measurable impact in visibility, engagement, and strategic positioning.


Tools & Methods:

Wix CMS, SEO (Moz, Ahrefs, SEMrush, Screaming Frog), Google Analytics, Google Search & Ads, AI input tools, content strategy, newsletter and editorial management, intelligence-informed UX design.


Site: See it here


International education organisation


Background


About the organisation

A large, international educational organisation based in Berlin, serving a long-standing and highly engaged international free and paid membership community of several thousand.


Products & services

International educational programmes, memberships, events, and community-driven initiatives.


Scenario

The organisation operated a large, legacy website comprising thousands of pages, alongside a highly committed membership base and regular communications activity.


The role combined web operations, digital marketing, communications, and intelligence-led decision-making, with responsibility for:


  • - Day-to-day administration of a complex CMS environment
  • - Weekly email communications to a large member base
  • - Supporting membership growth, retention, and engagement
  • - Coordinating content, contributors, and internal stakeholders

- During the COVID period, digital channels became mission-critical, with increased pressure on membership revenue, communications cadence, and community trust.


Key objectives included:

  • - Increasing paid membership penetration from approximately 30% to 50%+
  • - Improving retention and reducing churn
  • - Increasing user-generated content (UGC) and visibility of under-represented programme areas
  • - Maintaining continuity, quality, and trust during periods of disruption


  • Full approach and execution
  • - Responsibility for web operations and CMS administration, including content structure, publishing workflows, and troubleshooting technical issues
  • - Ownership of email marketing, including planning, editing, quality control, scheduling, and performance monitoring
  • - Content strategy and editorial leadership, ensuring consistency of tone, messaging, and storytelling across channels
  • - Mentoring and proof-checking contributors over a three-year period, improving quality, confidence, and delivery reliability
  • - Stakeholder management across internal teams, contributors, and leadership, with strict deadline control
  • - Use of analysis and insight to guide content prioritisation, engagement strategy, and retention initiatives


  • Outcomes and impact
  • Played a central role in initiatives that doubled Foundation membership, increasing paid participation from ~30% to ~60%
  • Reduced churn by approximately 50% through improved storytelling, targeting, and engagement
  • Delivered 100% on-time communications during high-pressure periods, including live events and crisis scenarios
  • Strengthened community participation and visibility of key programme areas through targeted content and UGC focus


Since my departure, the website has undergone significant changes due to ownership transitions, so I am unable to present it or provide a link as a portfolio piece.




Playmobil


Background


About the company

Playmobil is one of the world’s most recognisable toy brands, with a long-established heritage, global distribution, and strong consumer trust built over decades.


Products

Playmobil is a globally recognised toy brand known for its high-quality figurines and themed playsets that stimulate imagination, creative storytelling, and open-ended play in children. The core target group is boys and girls aged approximately 4–10 years, with complementary ranges for younger children and multi-generational engagement.

Playmobil’s product portfolio spans a wide variety of themes — from everyday life scenes and historical settings to city life and fantasy worlds — offering diverse narrative possibilities that encourage role-play and social interaction.

Unlike some competitors, Playmobil’s play systems emphasise storytelling and imaginative role-play rather than complex construction mechanics. This positions the brand in a distinctive niche that fosters creativity and cognitive development, even though it has historically struggled to match the global brand amplification and cross-age appeal achieved by competitors like LEGO. This led it to avoid IPs for decades and when adopted it looked at more niche IPs rather than mega brands like Star Wars.


Scenario

This project began as an online marketing and branding study project but quickly expanded into a broader strategic analysis of Playmobil’s global digital positioning.

The original brief focused on basic online marketing concepts. Early research, however, revealed a larger strategic question: why Playmobil, despite its brand strength and history, was not operating at the same global digital and cultural level as LEGO in 2018.

Rather than limiting the work to a narrow tactical exercise, the project evolved to examine brand positioning, digital visibility, content strategy, search performance, and international marketing coherence across markets.


Approach & execution

The project involved in-depth market and competitor research, using LEGO as a global benchmark. I analysed brand narrative, storytelling, and audience engagement across digital channels, and developed an integrated digital marketing strategy covering content, SEO, SEA, channels, and communications.

The work deliberately extended beyond the course framework, framing recommendations at brand and leadership level rather than focusing solely on campaign execution. The analysis took a global perspective, assessing consistency, reach, and strategic alignment across markets.


Outcomes & reflection

The scope and ambition of the project went significantly beyond the original digital marketing start and continued on into brand strategy and marketing.

Although the project was not commissioned by Playmobil, many of the strategic themes and recommendations developed during the analysis were later reflected in changes implemented under a new CEO over the following five years, reinforcing the validity of the conclusions reached.

This project demonstrated independent strategic thinking, a willingness to challenge constrained briefs, and the application of intelligence-led research skills to digital marketing and brand strategy.


Context

This project was completed as part of a certified Online Marketing programme (German language) with Karriere Tutor and was conducted entirely in my second language.


See the project PDF here





Vitamin Council


Background

This social media project for the fictional Asia Pacific Vitamin Council was completed during the Google Digital Marketing & E-commerce Certificate course. It is a low fidelity mockup for an ad.


View project here


Google Digital Marketing and E-Commerce Certification does not have a capstone project, so I am demonstrating course deliverables.


The project approached the issue of vitamin deficiency and malnourishment in poor inner city areas and in areas places where people don't have enough of the right food. It's meant to shock people who are affluent into seeing the work of the Vitamin Council and to warn people not to turn away from fruit and vegetables and vitamins, even though they might not have much money.


The work received interested feedback and discussion by peers. It used an art piece by Basquiat. It is very simple, raw and it is animated as a GIF. It uses art to raise the topic of vitamin deficiency in deprived communities. It was a great first post for learning and using Canva to make something quickly that worked as an animation. Further projects used more professional graphics and my own photos.

This is clearly a health warning post and not something to market a product.


This completed project demonstrates my ability to conceptualise, write and design tough and engaging content that deals with difficult but critical issues. It also demonstrates my approach to brand voice. Social media posts and influencers often only feature perfect lives and places, that has its place, but so does issue posting.


My Journey

Journey

My route into digital marketing and marketing intelligence is grounded in analysis rather than a traditional content-first pathway. I originally studied history, developing strong research and analytical skills, before moving into tourism and information provision. This led to several years working in the UK civil service and later in intelligence and market analysis roles in Berlin for major international organisations and corporations.


Alongside this, I worked extensively in marketing, specialising in research analysis and insight — a natural extension of my academic background in analysis, business, and information management. Over time, this expanded into practical digital marketing responsibilities, supported by formal training in website management, content editing, online marketing, and CMS platforms.


By the late 2010s, I joined a web and digital communications team at a large international school, working hands-on with web administration, community management, and weekly email campaigns. I later became team lead. This role involved fast-paced digital execution: content updates, graphics, audience communication, and ongoing optimisation across web and email channels.

As my work became increasingly data-driven, I deliberately deepened my skills in analytics and data. This allowed me to combine my earlier intelligence and research background with modern digital marketing practice — including competitor analysis, performance measurement, audience insight, and structured decision-making.


Today, my focus sits at the intersection of digital marketing, marketing operations, performance insight, and intelligence. I bring a hybrid profile: strategic thinking informed by research, combined with hands-on experience across web, email, analytics, and digital systems. Data and digital marketing are not a career switch for me, but a continuation and sharpening of skills built over many years.