WORK EXPERIENCE
PROJECTS
International Ed. Org.
IHC | Cuspis
Playmobil
Vitamin Council
ROLE
Digital Marketing
CMS | CRM
SEO | SEA | SEM
Content
Intelligence
Web Admin
Performance
Branding & Strategy
Stakeholder Admin
Mentoring
Editing & Proofing
DATE
2018- 2026
Within my broader 20+ years of professional experience, I bring more than 10 years of direct experience across digital marketing, email marketing, content management and audience development, supported by extensive experience across marketing, marketing intelligence, market and competitive intelligence, data, digital operations, UX/CX and CRM. My career spans global enterprises, SMEs, government and public-sector organisations, educational organisations, tourism and destination marketing, and other commercial and non-profit environments. This is underpinned by five university-level marketing modules covering a broad range of marketing disciplines.
My marketing experience encompasses both traditional and digital marketing, from city and tourism marketing, promotional communications and marketing materials through to digital campaigns, email marketing, website and CMS operations, content and editorial, audience development, branding and customer engagement. My digital work includes the development and management of web content and digital communications for public-sector and cultural organisations, as well as substantial hands-on web, email and audience-development responsibility within an international educational organisation.
Alongside practical marketing execution, I have extensive experience in marketing intelligence, market and competitive intelligence, research and data-driven analysis, covering markets, competitors, countries, products and services. This includes long-term work within international ICT marketing and strategic intelligence environments, where I translated complex information into actionable insight for managers, senior executives and specialist stakeholders.
My digital and customer-facing experience also crosses into UX/CX, app and digital-product work, customer journeys, data and audience management, connecting content, information architecture, user needs and digital channels. This provides a natural foundation for my more recent work across CRM strategy and operations, Marketing Operations, CRM data, marketing automation, lifecycle marketing, conversion optimisation and customer journeys.
I have managed and delivered approximately 1.24 million cumulative email recipient-deliveries across two distinct eight-year communications experience blocks, spanning digital marketing and campaign management on the one hand, and enterprise B2B market and competitive intelligence reporting and communications on the other. This includes approximately 120,000 email recipient-deliveries annually within my international educational organisation role.
Taken together, this provides a multidisciplinary marketing profile combining traditional and digital marketing, marketing intelligence, data and analytics, UX/CX, CRM and MarTech — bringing together strategic research and audience understanding with hands-on digital execution, customer engagement and marketing operations.
WORK EXPERIENCE
ICT Enterprise Giants
UK Major Firms and Organisations
ROLE
Team Lead
Intelligence Analyst
Marketing Analyst
DATE
2000-2026
My digital marketing capability is built on a broader career spanning marketing, market intelligence, competitive intelligence, research, communications and digital operations across commercial organisations, government, public-sector bodies, educational organisations and tourism and destination marketing.
From 1997 onwards, I worked across UK government export intelligence, city and tourism marketing, international ICT strategic intelligence and commercial B2B market and competitive intelligence, covering markets, competitors, countries, products and services and translating complex information into actionable insight for commercial and senior decision-makers.
This analytical and marketing foundation developed alongside practical digital experience, including web content and CMS work, digital marketing, email communications, editorial, audience development, campaign activity and stakeholder engagement. I subsequently led web operations, digital and email marketing and communications for an international educational organisation, before extending this experience into CRM strategy, Marketing Operations, automation and lifecycle marketing.
The result is a hybrid digital marketing profile combining market and audience understanding, intelligence-led research, strategic thinking, digital execution, communications and marketing technology.
PROJECT COMPANIES
IHC | Cuspis
Playmobil
International Ed. Org.
Vitamin Council
ROLE
Digital Marketing
CMS | CRM
SEO | SEA | SEM
Content
Intelligence
Web Admin
Performance
Branding & Strategy
Editing & Proofing
DATE
2018- 2026
Laid out below are the Digital Marketing projects that I have carried out using CMS, SEO, SEA and SEM. This encompassed end-to-end digital marketing for major international brands, including CMS management, SEO and SEA optimisation, SEM campaigns, content strategy, branding, and performance tracking using Google Analytics, Google Search & Ads, and other key tools.
The projects below illustrate different aspects of my digital marketing experience, from substantial real-world web, email and audience-development responsibilities to independent portfolio work and formal digital marketing projects. Together they cover CMS and web operations, email marketing, content and editorial, SEO, SEA and SEM, audience engagement, branding, strategy, analytics and marketing automation.
The portfolio combines practical professional experience with independently developed projects and structured training work, showing how my earlier marketing, communications and intelligence background has developed into a broader digital marketing and marketing operations capability.
- Berlin International Educational Organisation website: CMS and web operations, email marketing and newsletters, editorial and content management, audience engagement, team and stakeholder management. Over an eight-year period, managed recurring communications to a large international membership and subscriber audience, delivering approximately 120,000 email recipient-deliveries annually alongside website, content and community activity.
- Intelligence Hub Cuspis | IHC website: CMS, SEO, SEA and SEM, content and editorial, newsletters. Market and competitive intelligence website
- Playmobil training project: digital marketing, SEO, content, brand and strategy
- Vitamin Council project
- Customer experience consulting for a number of websites
- Associated inbound marketing work with Hubspot workflows
I have intensively used CMS platforms such as Joomla and Wix, alongside AI input tools, Moz, Google Analytics and Ads, Ahrefs, Screaming Frog, SEMrush, and other SEO and SEA platforms.
AED Flywheels
TOFU MOFU BOFU
Background
About the company
Intelligence Hub Cuspis is a self-directed intelligence and digital marketing project that I developed to create an independent digital presence for a multidisciplinary intelligence proposition.
The concept brings together Market, Competitive & Sector Intelligence, Business Intelligence and Branding, Marketing Intelligence & Communications, and Defence & Strategic Intelligence, translating complex intelligence capabilities into a clear digital proposition.
Objective:
Scenario
I wanted to create a professional digital platform capable of presenting a broad range of intelligence and advisory capabilities to an international audience, while also providing a practical environment in which to develop and demonstrate my own CMS, digital marketing, content, SEO, SEA and communications capabilities.
Approach
I evaluated CMS platforms and selected Wix for its flexibility and ability to build and manage the site independently. I designed and implemented the website structure from the ground up, developed the service architecture and content, created and edited pages, and shaped the site's overall user journey and presentation.
I also developed the associated digital marketing activity, including SEO, SEA, newsletters, editorial content and outreach. SEO research and optimisation incorporated tools including Moz, Ahrefs, SEMrush and Screaming Frog, while Google Analytics and Google Search Console were used to support performance monitoring and optimisation.
The project allowed me to combine my intelligence and strategic research background with hands-on digital marketing execution, covering the process from proposition and content through to website implementation and digital outreach.
Outcome
The project produced a functioning professional intelligence website and digital presence, providing a platform for presenting the IHC proposition, publishing intelligence-related content and demonstrating the integration of intelligence, content and digital marketing.
It also provided a practical environment in which I could independently apply and demonstrate CMS management, website development, content strategy, SEO, SEA, newsletter management, editorial work and intelligence-informed UX.
Tools & Methods:
Wix CMS, SEO (Moz, Ahrefs, SEMrush, Screaming Frog), Google Analytics, Google Search & Ads, AI input tools, content strategy, newsletter and editorial management, intelligence-informed UX design.
Site: See it here
As this is a Wix site it is unable to be currently linked in the Google Search Console and organic indexing will require time.
Background
About the organisation
A large, international educational organisation based in Berlin, serving a long-standing and highly engaged international free and paid membership community of several thousand.
Products & services
International educational programmes, memberships, events, and community-driven initiatives.
Scenario
The organisation operated a large legacy website comprising thousands of pages, alongside a highly engaged international membership community and substantial recurring communications activity.
My role combined web operations, digital marketing, email marketing, communications, content management and intelligence-led decision-making.
I managed and supported recurring digital communications to a large international audience, delivering approximately 120,000 email recipient-deliveries annually through regular campaigns and communications activity.
The role combined:
- During the COVID period, digital channels became mission-critical, with increased pressure on membership revenue, communications cadence, and community trust.
Key objectives included:
Since my departure, the website has undergone significant changes due to ownership transitions, so I am unable to present it or provide a link as a portfolio piece.
Background
About the company
Playmobil is one of the world’s most recognisable toy brands, with a long-established heritage, global distribution, and strong consumer trust built over decades.
Products
Playmobil is a globally recognised toy brand known for its high-quality figurines and themed playsets that stimulate imagination, creative storytelling, and open-ended play in children. The core target group is boys and girls aged approximately 4–10 years, with complementary ranges for younger children and multi-generational engagement.
Playmobil’s product portfolio spans a wide variety of themes — from everyday life scenes and historical settings to city life and fantasy worlds — offering diverse narrative possibilities that encourage role-play and social interaction.
Unlike some competitors, Playmobil’s play systems emphasise storytelling and imaginative role-play rather than complex construction mechanics. This positions the brand in a distinctive niche that fosters creativity and cognitive development, even though it has historically struggled to match the global brand amplification and cross-age appeal achieved by competitors like LEGO. This led it to avoid IPs for decades and when adopted it looked at more niche IPs rather than mega brands like Star Wars.
Scenario
This project began as an online marketing and branding study project but quickly expanded into a broader strategic analysis of Playmobil’s global digital positioning.
The original brief focused on basic online marketing concepts. Early research, however, revealed a larger strategic question: why Playmobil, despite its brand strength and history, was not operating at the same global digital and cultural level as LEGO in 2018.
Rather than limiting the work to a narrow tactical exercise, the project evolved to examine brand positioning, digital visibility, content strategy, search performance, and international marketing coherence across markets.
Approach & execution
The project involved in-depth market and competitor research, using LEGO as a global benchmark. I analysed brand narrative, storytelling, and audience engagement across digital channels, and developed an integrated digital marketing strategy covering content, SEO, SEA, channels, and communications.
The work deliberately extended beyond the course framework, framing recommendations at brand and leadership level rather than focusing solely on campaign execution. The analysis took a global perspective, assessing consistency, reach, and strategic alignment across markets.
Outcomes & reflection
The scope and ambition of the project went significantly beyond the original digital marketing start and continued on into brand strategy and marketing.
Although the project was not commissioned by Playmobil, many of the strategic themes and recommendations developed during the analysis were later reflected in changes implemented under a new CEO over the following five years, reinforcing the validity of the conclusions reached.
This project demonstrated independent strategic thinking, a willingness to challenge constrained briefs, and the application of intelligence-led research skills to digital marketing and brand strategy.
Context
This project was completed as part of a certified Online Marketing programme (German language) with Karriere Tutor and was conducted entirely in my second language.
See the project PDF here
Background
This social media project for the fictional Asia Pacific Vitamin Council was completed during the Google Digital Marketing & E-commerce Certificate course. It is a low fidelity mockup for an ad.
Google Digital Marketing and E-Commerce Certification does not have a capstone project, so I am demonstrating course deliverables.
The project approached the issue of vitamin deficiency and malnourishment in poor inner city areas and in areas places where people don't have enough of the right food. It's meant to shock people who are affluent into seeing the work of the Vitamin Council and to warn people not to turn away from fruit and vegetables and vitamins, even though they might not have much money.
The work received interested feedback and discussion by peers. It used an art piece by Basquiat. It is very simple, raw and it is animated as a GIF. It uses art to raise the topic of vitamin deficiency in deprived communities. It was a great first post for learning and using Canva to make something quickly that worked as an animation. Further projects used more professional graphics and my own photos.
This is clearly a health warning post and not something to market a product.
This completed project demonstrates my ability to conceptualise, write and design tough and engaging content that deals with difficult but critical issues. It also demonstrates my approach to brand voice. Social media posts and influencers often only feature perfect lives and places, that has its place, but so does issue posting.
Journey
My route into digital marketing and marketing intelligence is grounded in analysis rather than a traditional content-first pathway. I originally studied history, developing strong research and analytical skills, before moving into tourism and information provision. This led to several years working in the UK civil service and later in intelligence and market analysis roles in Berlin for major international organisations and corporations.
Alongside this, I worked extensively in marketing, specialising in research analysis and insight — a natural extension of my academic background in analysis, business, and information management. Over time, this expanded into practical digital marketing responsibilities, supported by formal training in website management, content editing, online marketing, and CMS platforms.
By the late 2010s, I joined a web and digital communications team at a large international school, working hands-on with web administration, community management, and weekly email campaigns. I later became team lead. This role involved fast-paced digital execution: content updates, graphics, audience communication, and ongoing optimisation across web and email channels.
As my work became increasingly data-driven, I deliberately deepened my skills in analytics and data. This allowed me to combine my earlier intelligence and research background with modern digital marketing practice — including competitor analysis, performance measurement, audience insight, and structured decision-making.
Today, my focus sits at the intersection of digital marketing, marketing operations, performance insight, and intelligence. I bring a hybrid profile: strategic thinking informed by research, combined with hands-on experience across web, email, analytics, and digital systems. Data and digital marketing are not a career switch for me, but a continuation and sharpening of skills built over many years.